Last updated: 16 July 2026
This Privacy Policy explains how ArtZova collects, uses, stores, shares, and protects personal information when you visit ArtZova.com, place an order, create an account, contact us, or interact with our services.
ArtZova’s website is hosted through Shopify and may use payment processors, digital-delivery applications, analytics tools, marketing tools, and other service providers. Shopify maintains its own privacy practices and may retain information as required for providing its services, legal compliance, and security.
India’s Digital Personal Data Protection framework emphasises clear notice about what personal data is collected, the purposes of processing, and how individuals may exercise rights and submit grievances.
1. Who we are
ArtZova, operates ArtZova.com.
Email: artzovaglobal@gmail.com
Business address: GF 12 Saptarshi Complex, Race Course Road, Bangalore, Karnataka
2. Information we may collect
Information you provide
We may collect:
- Name.
- Email address.
- Telephone number.
- Billing address.
- Country or region.
- Account login details.
- Order history.
- Product and licence selections.
- Customer-service communications.
- Reviews, messages, and submissions.
- Tax or business information where required for commercial licences.
Transaction information
Payment information is processed by Shopify and authorised payment providers.
ArtZova does not ordinarily receive or store your complete card number, banking credentials, or payment authentication details, although we may receive transaction references, payment status, fraud indicators, and limited payment information.
Automatically collected information
When you use the website, we and our service providers may collect:
- IP address.
- Device type.
- Browser type.
- Operating system.
- Approximate location.
- Referring website.
- Pages viewed.
- Search activity.
- Cart activity.
- Checkout activity.
- Session information.
- Cookie identifiers.
- Interaction and performance data.
3. How we use personal information
We may process personal information to:
- Process orders and payments.
- Deliver digital files and download links.
- Create and manage customer accounts.
- Provide customer support.
- Verify purchases and licences.
- Resend download links.
- Detect fraud, misuse, chargebacks, and security threats.
- Maintain website functionality.
- Improve products, navigation, search, and customer experience.
- Communicate about orders and policy updates.
- Send marketing communications where permitted.
- Measure advertising and website performance.
- Maintain tax, accounting, and legal records.
- Enforce our Terms and licences.
- Respond to legal requests and intellectual-property complaints.
4. Legal grounds
Depending on your location, we may process information because:
- It is necessary to fulfil a contract with you.
- You have provided consent.
- Processing is necessary to comply with law.
- Processing is necessary for legitimate business interests, such as fraud prevention, security, support, and service improvement.
- Processing is necessary to establish, exercise, or defend legal rights.
5. Sharing of information
We may share relevant information with:
- Shopify.
- Payment processors and banks.
- Digital-download and file-delivery providers.
- Cloud storage and hosting providers.
- Email and customer-support providers.
- Analytics and advertising providers.
- Fraud-prevention and security providers.
- Accountants, lawyers, auditors, and professional advisers.
- Government authorities or courts where legally required.
- A buyer, successor, or investor in connection with a sale, merger, restructuring, or transfer of the business.
Service providers are given only the information reasonably necessary to perform their services, subject to their contractual and legal obligations.
6. Cookies and similar technologies
ArtZova may use cookies, pixels, local storage, and similar technologies to:
- Keep the website functioning.
- Remember cart and account preferences.
- Secure customer sessions.
- Understand website usage.
- Measure performance.
- Personalise content.
- Support advertising and marketing.
Where required, non-essential cookies will be used only after receiving consent.
You may manage cookies through the website consent tool or your browser settings. Disabling certain cookies may affect website functionality.
7. Marketing communications
Where permitted, ArtZova may send emails concerning new artwork, collections, promotions, or updates.
You may unsubscribe by using the unsubscribe link in a marketing email or by contacting artzova.global@gmail.com.
Order confirmations, security notices, download links, and service-related communications may still be sent because they are necessary to complete or support your purchase.
8. Sale or sharing of personal information
ArtZova does not sell personal information for monetary consideration.
Some analytics or advertising disclosures may be considered “sharing,” “targeted advertising,” or a similar activity under certain privacy laws. Where applicable, you may exercise an opt-out through the cookie-preference tool or by contacting us.
9. International processing
ArtZova serves customers globally. Your information may be processed in India or in other countries where Shopify, payment providers, cloud providers, and service providers operate.
Those countries may have different data-protection laws. Where required, appropriate legal and contractual safeguards will be used.
10. Data retention
We retain information only for as long as reasonably necessary for:
- Order fulfilment.
- Download support.
- Licence verification.
- Customer accounts.
- Tax and accounting obligations.
- Fraud prevention.
- Legal claims.
- Regulatory compliance.
Retention periods may differ depending on the type of information and applicable law.
When information is no longer required, we may delete, anonymise, or securely restrict it.
11. Security
ArtZova uses reasonable administrative, organisational, and technical measures intended to protect personal information.
However, no website, internet transmission, email system, or storage service can be guaranteed to be completely secure.
You are responsible for protecting your password, device, email account, downloaded files, and account-access information.
12. Your privacy rights
Depending on your location and applicable law, you may have rights to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion.
- Withdraw consent.
- Object to or restrict certain processing.
- Opt out of marketing.
- Request information about sharing or processing.
- Request data portability where available.
- Nominate another person to exercise certain rights where legally available.
- Submit a grievance or complaint.
To make a request, email artzova.global@gmail.com with the subject Privacy Request.
We may request reasonable information to verify your identity before processing the request.
13. Grievances
Privacy grievances may be sent to:
Email: artzovaglobal@gmail.com
We aim to acknowledge valid privacy grievances promptly and resolve them within 30 days, unless a different period is required by applicable law.
14. Children’s privacy
ArtZova is not intended for children below the age of 18 or the applicable age of majority.
We do not knowingly request personal information directly from children. Contact us if you believe that a child has submitted personal information without appropriate authorisation.
15. Third-party links
The website may link to third-party websites or services. ArtZova is not responsible for their privacy, security, or content practices.
Review the privacy policies of third parties before submitting information to them.
16. Changes to this Privacy Policy
We may update this Privacy Policy to reflect operational, technological, legal, or regulatory changes.
The revised version will be posted on this page with an updated date.
17. Contact us
For privacy questions or requests:
ArtZova
Email: artzova.global@gmail.com
Website: ArtZova.com
Address: GF 12 Saptarshi Complex, Race Course Road, Bangalore, Karnataka